Service

Service

Service Process

We begin by deeply understanding your specific project requirements. Our expert team provides professional advice on material selection, specifications.

Tell Us What
You Need

Color, Thickness, Spec, Quantity, Timeline. You Tell Us, We Document. The More Details, The Better The Match.

Sample
Approval

We send samples, or you send yours. We match, you approve. Until you say "That's it."

Contract
Lock-in

Zinc thickness, paint film, delivery dates, and pricing—everything is guaranteed in black and white.

Production
Scheduling

Once your order is scheduled, we keep you posted: when it starts, when it's coated, when it's packed.

Quality Inspection
& Shipping

Final inspection before loading. Thickness, color, appearance — All good? Then it ships.

After-sales
Records

Test records kept for 3 years. You can access them anytime. Next order? We're here.

Service Banner

From your first inquiry
to your next order.

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Total Quality Control System

Every Coil You Can Trust

We operate a complete quality inspection system covering hot-dip galvanized steel, 55% Al-Zn alloy coated steel (Galvalume), and pre-painted steel sheet. From incoming raw materials to finished product dispatch, we implement a five-stage control process to ensure stable performance, excellent surface quality, and full traceability.

Five-Stage Quality Control Process

1

Raw material inspection

Substrate surface/dimensions, zinc/Al-Zn ingot composition, paint/passivation batch & concentration – non-conforming materials are rejected immediately.

2

Pre-production process check

Annealing furnace atmosphere, zinc bath temperature, air knife parameters, curing oven temperature – both equipment and parameters must meet specifications.

3

In-process (online) inspection

Sampled per coil / every 2 hours: coating thickness, spangle, flatness, T-bend, hardness, MEK rub – any deviation triggers instant feedback and, if necessary, line stoppage.

4

Finished product (off-line) inspection

Appearance, dimensions, mechanical properties, corrosion resistance, coating adhesion – a quality certificate is issued for every batch.

5

Packaging & warehouse re-inspection

Moisture-proof wrapping, steel strapping, label verification, random re-inspection – non-conforming products are never released.

Main Testing Equipment & Capabilities

  • X-ray fluorescence spectrometer (XRF) – coating composition & weight
  • Universal tensile testing machine – tensile, bend, cupping
  • Salt spray chamber – neutral salt spray, accelerated corrosion
  • Colorimeter, glossmeter, magnetic thickness gauge, roughness tester
  • Cross-cut tester, T-bend tester, MEK rub tester, UV weatherometer

All instruments are regularly calibrated to ensure accurate and reliable data.

Download Detailed Procedures

For specific inspection frequencies, defect acceptance criteria, calibration requirements, etc., please click below:

Clear claim policy

I Know Your Concerns

Linear Defects

Definition

Continuous/intermittent line mark, width <5 mm

Examples

Scratch, black streak, bare line, coating scratch

Compensation

Minor: 3%–5% credit
Severe: 15%–50% credit

Spot / Block Defects

Definition

Local spot/patch, diameter/side <50 mm

Examples

Zinc dot, bare spot, black stain, blister, pinhole

Compensation

Single spot: no compensation
Dense (>5/m²): 5%–15% credit

Area Defects

Definition

Defect area ≥0.1 m², affecting appearance/use

Examples

Large-area peeling, rust patch, large bare area

Compensation

Proportional to area × factor
Severe: 50%–80% credit

Performance Defects

Definition

Measured performance below standard/contract

Examples

Low coating weight, poor adhesion, salt spray failure

Compensation

50%–80% credit + processing loss
Critical: refund + 10% penalty

Download Detailed Procedures

For specific inspection frequencies, defect acceptance criteria, calibration requirements, etc., please click below:

FAQ

Why is CONBYTH Trustworthy?

With 20 years of deep expertise in the steel industry, CONBYTH upholds its core value of "CONSTANTLY BY TRUTH," always prioritizing integrity and authenticity as the foundation of its business.

Committed to providing cost-effective steel solutions and integrated full-chain services, Changbai strictly controls every stage from production to final delivery, ensuring the stability of its products and services. Its products are exported to dozens of countries and regions worldwide, earning long-term trust from domestic and international clients through exceptional quality and honest service.

Is CONBYTH a Trading Company or a Manufacturing Factory?

CONBYTH is both a manufacturer and trading company. We have our own production facilities with four production lines, and we also trade high-quality steel products from trusted partners to meet diverse customer needs.

Where is the factory of CONBYTH?

Our factory is located in Boxing County, Binzhou City, Shandong Province, China. This region is known for its steel industry cluster and convenient transportation access.

How is the Color Consistency of CONBYTH's Color-Coated Steel Plates?

We use advanced coating technology and strict color management systems to ensure batch-to-batch color consistency. Our quality control includes spectrophotometer testing and visual inspection.

How is the Quality of CONBYTH's Galvalume Steel Coils?

Our galvalume steel coils meet international standards with excellent corrosion resistance and long service life. Each batch undergoes rigorous testing for coating thickness, adhesion, and surface quality.

How does CONBYTH handle quality issues?

We have a comprehensive quality management system in place. In case of any quality issues, we provide prompt investigation, documentation, and resolution. Our return claim policy ensures fair compensation when necessary.

Which countries does CONBYTH's products export to?

Our products are exported to dozens of countries and regions worldwide, including Southeast Asia, Middle East, Africa, Europe, and South America. We have established long-term partnerships with clients in over 50 countries.

Our Certificates

ISO 9001
ISO 14001
CE Certificate
SGS Certificate
Quality Certificate
Industry Certificate
Export Certificate

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